Strategy is about being different. Hospitality as Strategy is about being different via hospitality.


Hospitality Design Thinking® is a process to develop hospitality strategies that create singular food and beverage guest experiences.


Every client’s Hospitality Strategy is built from their mission, culture, personality, brand, and constituents — and this is what being different via Hospitality is truly about.

A Life in Hospitality

  • Cornell School of Hotel Administration. Ithaca, NY

    Graduate Hospitality Design Thinking “Boot Camp” with Stephanie Robson. 2019 […]

  • Bell MTS Arena, Winnipeg, Manitoba, CA

    Through 2019 for TNSE Sports and the Winnipeg Jets.

  • U.S. Bank Stadium, Minneapolis, MN

    Through to present for the Minnesota Vikings.

  • Cornell School of Hotel Administration, Ithaca, NY

    HADM 4505 Hospitality Design Thinking Through to present guest lecturer […]

  • Howard & Sergi, Boston & NYC

    Joint Venture consultancy with Dave Howard through 2016.

  • Cornell University School of Hotel Administration Ithaca, NY

    Through 2015 Co-instructor with Prof. Rupert Spies on two-credit course […]

info@johnsergi.com